Refund Policy

Last updated: November 2026

Failed generations

If a video generation fails on our side, the credits used for that job are automatically returned to your account balance. You can verify this in your Credits History.

Purchased credits

Credit purchases are generally non-refundable once credits have been used. If you believe you were charged in error or experienced a technical problem, contact us within 7 days of purchase and we’ll review your case.

How to request

Email support@vidhapi.com with your account username and details of the issue. We aim to respond within a few business days.